Ultramed
Help
Start or continue your assessment

If you have received a link by SMS or email, you can click on that to get started. If you have already started your assessment and are returning, you can continue by clicking the same link again.

If you prefer, you can manually enter your unique access code below.

You can find your 12 character unique access code at the end of the link in the message we sent.

For example, if your link is https://patient.ultramed.app/c/JSZXYNQA6Z3G your code is JSZXYNQA6Z3G

https://patient.ultramed.app/c/

By starting your assessment, you agree to our Terms of Service

Your data is kept secure at all times. See our Privacy Policy.

Why have I been asked to do this?

Your hospital has asked you to fill in this assessment to help get you ready for your upcoming procedure.

We will ask you questions about you, your health, and your procedure. The answers you give to these questions will help your hospital to plan your care.

By completing this assessment online, you may not need to come to the hospital for a pre-procedure assessment. Once completed, your healthcare information is sent directly to your hospital team.

Where can I find my code?

Your code can be found in the SMS or email sent to you by Ultramed. If you can't find your code, please get in touch with your hospital team.

What if I am unable to complete the assessment myself?

A person you trust can complete this assessment for you if you give them your permission. This could be a family member or carer.

If you do not have anyone who can assist you with your assessment, please get in touch with Ultramed. You can call us at UK +44 (0)20 3322 4545 or ROI +353 1 223 8567, email us at help@ultramed.co, or visit our support page to live chat with us.

Our support team is available Monday to Friday from 9am to 5pm.

Is my information secure?

We take great care to make sure your healthcare information is kept secure. We always encrypt your data as sent to us, as well as when we store it. For more information about how we look after your data, see our Privacy Policy.

Do I have to do this in one go?

You can come back to your pre-procedure assessment if you don't complete it in one session. You will need your 12 character access code to continue with your assessment.

How can I get help?

If you need any technical assistance with your assessment, you can get in touch with Ultramed. You can call us at UK +44 (0)20 3322 4545 or ROI +353 1 223 8567, email us at help@ultramed.co, or visit our support page to live chat with us.

Our support team is available Monday to Friday from 9am to 5pm.